> ## Documentation Index
> Fetch the complete documentation index at: https://docs.blinkops.com/llms.txt
> Use this file to discover all available pages before exploring further.

# List Tickets

List all tickets.

By default, only tickets that have been created within the last 30 days are returned.
Use the `Updated Since` parameter for older tickets.

> [!NOTE]
>
> External Documentation
>
> To learn more, visit the [Freshdesk documentation](https://developers.freshdesk.com/api/#list_all_tickets).

## Parameters

| Parameter | Description |
| - | - |
| Company ID | Filter tickets by company ID. |
| Email | Filter tickets by requester email address. |
| Filter | Select a predefined filter to apply. |
| Include | Include additional details in the response:   \* `stats` - Returns closed\_at, resolved\_at, and first\_responded\_at timestamps.   \* `requester` - Returns the requester's email, id, mobile, name, and phone.   \* `description` - Returns the ticket's description. |
| Order By | Select the field to sort tickets by. |
| Page | The page number of the results to retrieve. |
| Per Page | The maximum number of records to return per page. Maximum is 100. |
| Requester ID | Filter tickets by requester ID. |
| Return All Pages | Automatically fetch all resources, page by page. |
| Sort Order | Select the sort direction. |
| Unique External ID | Filter tickets by the requester's unique external ID. |
| Updated Since | The timestamp after which updated tickets will be retrieved. |

## Example Output

```json theme={"dark"}
[
  {
    "cc_emails" : ["user@cc.com", "user2@cc.com"],
    "fwd_emails" : [ ],
    "reply_cc_emails" : ["user@cc.com", "user2@cc.com"],
    "fr_escalated" : false,
    "spam" : false,
    "email_config_id" : null,
    "group_id" : 2,
    "priority" : 1,
    "requester_id" : 5,
    "responder_id" : 1,
    "source" : 2,
    "source_info": 1,
    "status" : 2,
    "subject" : "Please help",
    "to_emails" : null,
    "product_id" : null,
    "id" : 18,
    "type" : Lead,
    "created_at" : "2015-08-17T12:02:50Z",
    "updated_at" : "2015-08-17T12:02:51Z",
    "due_by" : "2015-08-20T11:30:00Z",
    "fr_due_by" : "2015-08-18T11:30:00Z",
    "is_escalated" : false,
    "structured_description" : {
      "description_contents" : [
        {
          "type" : "text",
          "data" : {
            "content" : "Please help with this issue"
          }
        }
      ]
    },
    "custom_fields" : {
      "category" : "Default"
    }
  }
]
```

## Workflow Library Example

[List Tickets with Freshdesk and Send Results Via Email](https://library.blinkops.com/workflows/list-tickets-with-freshdesk-and-send-results-via-email)

![Workflow Library](https://mintcdn.com/blinkops-2/ojHYuDeYX5FWuN8a/img/Icons/play-box.svg?fit=max\&auto=format\&n=ojHYuDeYX5FWuN8a\&q=85\&s=b8af968e71438a9499c3223c9bd29fb2)

Preview this Workflow on desktop

[https://library.blinkops.com/workflows/list-tickets-with-freshdesk-and-send-results-via-email/canvas](https://library.blinkops.com/workflows/list-tickets-with-freshdesk-and-send-results-via-email/canvas)