> ## Documentation Index
> Fetch the complete documentation index at: https://docs.blinkops.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create Reply With Attachments

Create a reply on a Freshservice ticket with attachments.

**Important:** The total size of all the ticket's attachments cannot exceed 40 MB.

> [!NOTE]
>
> External Documentation
>
> To learn more, visit the [Freshservice documentation](https://api.freshservice.com/#create_a_reply).

## Parameters

| Parameter | Description |
| - | - |
| BCC Emails | A comma-separated list of email addresses to add to the `bcc` field of the outgoing ticket email. |
| Body | The content of the reply in HTML format. |
| CC Emails | A comma-separated list of email addresses to add to the `cc` field of the outgoing ticket email. |
| File Identifiers | A comma-separated list of the identifiers of the files. A file identifier represents a file created or referenced earlier in the workflow (for example, from a file action or another step that produces a file). See [Using with Files in Workflows](https://docs.blinkops.com/docs/workflows/building-workflows/files.md)for more details. |
| From Email | The email address from which the reply is sent. By default, the global support email is used. |
| Ticket ID | The ID of the ticket to reply to. |
| User ID | The ID of the agent or user who is adding the reply. |

## Example Output

```json theme={"dark"}
{
	"conversation": {
		"id": 4289865,
		"user_id": 1232463344,
		"from_email": "user@yourcompany.com",
		"cc_emails": [],
		"bcc_emails": [],
		"body": "<div>We are working on this issue. Will keep you posted.</div>",
		"body_text": "We are working on this issue. Will keep you posted.",
		"ticket_id": 51,
		"to_emails": [
			"tom@outerspace.com"
		],
		"attachments": [
			{
				"id": 368557,
				"content_type": "image/png",
				"size": 274688,
				"name": "api2.png",
				"attachment_url": "https://s3.amazonaws.com/cdn.freshgenie.com/data/helpdesk/attachments/production/19852343/original/api2.png",
				"created_at": "2021-04-12T07:41:03Z",
				"updated_at": "2021-04-12T07:41:04Z"
			}
		],
		"created_at": "2021-04-12T07:41:04Z",
		"updated_at": "2021-04-12T07:41:04Z"
	}
}
```

## Workflow Library Example

[Create Reply with Attachments with Freshservice and Send Results Via Email](https://library.blinkops.com/workflows/create-reply-with-attachments-with-freshservice-and-send-results-via-email)

![Workflow Library](https://mintcdn.com/blinkops-2/ojHYuDeYX5FWuN8a/img/Icons/play-box.svg?fit=max\&auto=format\&n=ojHYuDeYX5FWuN8a\&q=85\&s=b8af968e71438a9499c3223c9bd29fb2)

Preview this Workflow on desktop

[https://library.blinkops.com/workflows/create-reply-with-attachments-with-freshservice-and-send-results-via-email/canvas](https://library.blinkops.com/workflows/create-reply-with-attachments-with-freshservice-and-send-results-via-email/canvas)


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.