> ## Documentation Index
> Fetch the complete documentation index at: https://docs.blinkops.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create Reply

Create a reply on a Freshservice ticket.

**Note:** To create a reply with attachments, use `Create Reply With Attachments` action.

> [!NOTE]
>
> External Documentation
>
> To learn more, visit the [Freshservice documentation](https://api.freshservice.com/#create_a_reply).

## Parameters

| Parameter | Description |
| - | - |
| BCC Emails | A comma-separated list of email addresses to add to the `bcc` field of the outgoing ticket email. |
| Body | The content of the reply in HTML format. |
| CC Emails | A comma-separated list of email addresses to add to the `cc` field of the outgoing ticket email. |
| From Email | The email address from which the reply is sent. By default, the global support email is used. |
| Ticket ID | The ID of the ticket to reply to. |
| User ID | The ID of the agent or user who is adding the reply. |

## Example Output

```json theme={"dark"}
{
	"conversation": {
		"id": 1000005176,
		"user_id": 1000000493,
		"from_email": "helpdesk@zubin.freshbase.co",
		"cc_emails": [],
		"bcc_emails": [],
		"body": "<div>We are working on this issue. Will keep you posted.</div>",
		"body_text": "We are working on this issue. Will keep you posted.",
		"ticket_id": 265,
		"to_emails": [
			"tom@outerspace.com"
		],
		"attachments": [],
		"created_at": "2017-09-11T09:54:36Z",
		"updated_at": "2017-09-11T09:54:36Z"
	}
}
```

## Workflow Library Example

[Create Reply with Freshservice and Send Results Via Email](https://library.blinkops.com/workflows/create-reply-with-freshservice-and-send-results-via-email)

![Workflow Library](https://mintcdn.com/blinkops-2/ojHYuDeYX5FWuN8a/img/Icons/play-box.svg?fit=max\&auto=format\&n=ojHYuDeYX5FWuN8a\&q=85\&s=b8af968e71438a9499c3223c9bd29fb2)

Preview this Workflow on desktop

[https://library.blinkops.com/workflows/create-reply-with-freshservice-and-send-results-via-email/canvas](https://library.blinkops.com/workflows/create-reply-with-freshservice-and-send-results-via-email/canvas)