Update Case

Update an existing business object record.

External Documentation

To learn more, visit the Cherwell documentation.

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Basic Parameters

Parameter	Description
Business Object ID	The ID of the business object type. Can be obtained from the List Business Objects action.
Business Object Public ID	The public ID of the record to update.
Business Object Record ID	The internal record ID of the record to update.
Fields	The fields to change on the record, as a JSON array. For more information on fields refer to Cherwell documentation. For example: [ { “name”: “Status”, “value”: “Closed”, “dirty”: true } ]

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Advanced Parameters

Parameter	Description
Cache Key	The key of the cache of a saved object.
Cache Scope	Select the scope of the Cache Key.
Language	The culture code to localize the response with.
Locale	The locale to localize the response with.
Persist	Select to save the record. When not selected, the record is only validated.

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Example Output

{
	"notificationTriggers": [
		{
			"sourceId": "sourceId",
			"sourceType": "sourceType",
			"sourceChange": "sourceChange",
			"key": "key"
		},
		{
			"sourceId": "sourceId",
			"sourceType": "sourceType",
			"sourceChange": "sourceChange",
			"key": "key"
		}
	],
	"busObPublicId": "busObPublicId",
	"cacheKey": "cacheKey",
	"errorMessage": "errorMessage",
	"errorCode": "errorCode",
	"hasError": true,
	"busObRecId": "busObRecId",
	"fieldValidationErrors": [
		{
			"errorCode": "errorCode",
			"error": "error",
			"fieldId": "fieldId"
		},
		{
			"errorCode": "errorCode",
			"error": "error",
			"fieldId": "fieldId"
		}
	],
	"httpStatusCode": "Continue"
}