Oracle Service Cloud

Oracle Service Cloud (B2C) is a customer experience platform that helps organizations deliver personalized, omnichannel customer support across email, chat, social, and self-service channels.

Creating an Oracle Service Cloud connection

Using Username & Password

To create the connection you need:

• An API Address
• A Username
• A Password

Obtaining the credentials

For more information about obtaining the credentials and creating the connection, please refer to Oracle documentation

Creating your connection

1. In the Blink platform, navigate to the Connections page > Add connection. A New Connection dialog box opens displaying icons of external service providers available.
2. Select the Oracle Service Cloud icon. A dialog box with name of the connection and connection methods appear.
3. (Optional) Edit the name of the connection. At a later stage you cannot edit the name.
4. Select Username & Password as the method to create the connection.
5. Fill in the parameters:

• The API Address
• The Username
• The Password
• The (optional)

6. (Optional) Click Test Connection to test it.
7. Click Create connection. The new connection appears on the Connections page.