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Trigger a workflow on every new incident created. Endpoint: https://{instanceName}.service-now.com/api/now/table/incident
Workflows with this trigger check for new events every 5 minutes by default. You can adjust this interval in the Trigger settings.

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Parameters

ParameterDescription
FieldsSet the fields of the incident to be returned.
QueryA query string to filter the incoming newly created incidents. For more information about about the query language see ServiceNow’s documentation.
Please DO NOT query by the sys_created_on field, as Blink uses it in its polling mechanic.
Note that any query string provided here will be combined with Blink’s time-based querying using an AND logical operator.

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Sample Event

{
	"sys_id": "9e7f9864532023004247ddeeff7b321lv",
	"short_description": "The USB port on my PC stopped working",
	"sys_created_on": "2024-11-15 09:43:10",
	"priority": "5",
	"assigned_to": ""
}