Get Incident Details

Get incident details by its ID.

External Documentation

To learn more, visit the Oracle Service Cloud documentation.

Basic Parameters

Parameter	Description
Application Context	The application context information to attach as OSvC-CREST-Application-Context request header. For more information, please refer to Oracle documentation.
Incident ID	The ID of the incident to get details on.

Advanced Parameters

Parameter	Description
Next Request After	The time (in milliseconds) that must elapse before subsequent API calls will be executed. This value will be attached as osvc-crest-next-request-after request header. For more information, please refer to Oracle documentation.

Example Output

{
	"id": 67,
	"lookupName": "160128-000000",
	"createdTime": "2016-01-28T21:06:35.000Z",
	"updatedTime": "2016-01-28T21:06:35.000Z",
	"asset": null,
	"assignedTo": {
		"account": null,
		"staffGroup": null
	},
	"statusType": {
		"id": 1,
		"lookupName": "Unresolved"
	},
	"subject": "FishPhone not working",
	"threads": {
		"links": [
			{
				"rel": "self",
				"href": "https://crr-151101-sql-b217h.qb.lan/services/rest/connect/v1.4/incidents/67/threads"
			}
		]
	},
	"links": [
		{
			"rel": "self",
			"href": "https://crr-151101-sql-b217h.qb.lan/services/rest/connect/v1.4/incidents/67"
		},
		{
			"rel": "canonical",
			"href": "https://crr-151101-sql-b217h.qb.lan/services/rest/connect/v1.4/incidents/67"
		},
		{
			"rel": "describedby",
			"href": "https://crr-151101-sql-b217h.qb.lan/services/rest/connect/v1.4/metadata-catalog/incidents",
			"mediaType": "application/schema+json"
		}
	]
}

Workflow Library Example

Get Incident Details with Oracle Service Cloud and Send Results Via Email

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