Upload File action to upload a file and retrieve the Upload Token.
External DocumentationTo learn more, visit the Zendesk documentation.
Parameters
| Parameter | Description |
|---|---|
| Comment | A comment to accompany the attachment. |
| Ticket ID | The ID of the ticket to attach the file to. |
| Upload Token | The token generated by Zendesk on file upload. Can be obtained by using the Upload File action. |
Example Output
{
"ticket": {
"url": "https://xxxxxxxxxx.zendesk.com/api/v2/tickets/x.json",
"id": "x",
"external_id": null,
"via": {
"channel": "sample_ticket",
"source": {
"from": {},
"to": {},
"rel": null
}
},
"created_at": "2025-01-12T10:08:40Z",
"updated_at": "2025-01-12T12:04:44Z",
"generated_timestamp": "xxxxxxxxxx",
"type": "incident",
"subject": "SAMPLE TICKET: Meet the ticket",
"raw_subject": "SAMPLE TICKET: Meet the ticket",
"description": "Hi there,\n\nI’m sending an email because I’m having a problem setting up your new product. Can you help me troubleshoot?\n\nThanks,\n The Customer\n\n",
"priority": "normal",
"status": "open",
"recipient": null,
"requester_id": "xxxxxxxxxx",
"submitter_id": "xxxxxxxxxx",
"assignee_id": "xxxxxxxxxx",
"organization_id": null,
"group_id": "xxxxxxxxxx",
"collaborator_ids": [],
"follower_ids": [],
"email_cc_ids": [],
"forum_topic_id": null,
"problem_id": null,
"has_incidents": false,
"is_public": true,
"due_at": null,
"tags": [
"sample",
"support",
"zendesk"
],
"custom_fields": [
{
"id": "xxxxxxxxxx",
"value": null
}
],
"satisfaction_rating": {
"score": "unoffered"
},
"sharing_agreement_ids": [],
"custom_status_id": "xxxxxxxxxx",
"encoded_id": "xxxxxxxxxx",
"fields": [
{
"id": "xxxxxxxxxx",
"value": null
}
],
"followup_ids": [],
"ticket_form_id": "xxxxxxxxxx",
"brand_id": "xxxxxxxxxx",
"allow_channelback": false,
"allow_attachments": true,
"from_messaging_channel": false
},
"audit": {
"id": "xxxxxxxxxx",
"ticket_id": "x",
"created_at": "2025-01-12T12:04:44Z",
"author_id": "xxxxxxxxxx",
"metadata": {
"system": {
"client": "xxxxxxxxxx",
"ip_address": "x.x.x.x",
"location": "xxxxxxxxxx",
"latitude": "xx.xxxx",
"longitude": "-x.xxxx"
},
"custom": {},
"notifications_suppressed_for": [
"xxxxxxxxxx"
]
},
"events": [
{
"id": "xxxxxxxxxx",
"type": "Comment",
"author_id": "xxxxxxxxxx",
"body": "hi",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">hi</p></div>",
"plain_body": "hi",
"public": true,
"attachments": [],
"audit_id": "xxxxxxxxxx"
}
],
"via": {
"channel": "api",
"source": {
"from": {},
"to": {},
"rel": null
}
}
}
}