External DocumentationTo learn more, visit the Zendesk documentation.
Parameters
| Parameter | Description |
|---|---|
| Ticket ID | The ID of the ticket to retrieve. |
Example Output
{
"ticket": {
"assignee_id": 235323,
"collaborator_ids": [
35334,
234
],
"created_at": "2009-07-20T22:55:29Z",
"custom_fields": [
{
"id": 27642,
"value": "745"
},
{
"id": 27648,
"value": "yes"
}
],
"custom_status_id": 123,
"description": "The fire is very colorful.",
"due_at": null,
"external_id": "ahg35h3jh",
"follower_ids": [
35334,
234
],
"from_messaging_channel": false,
"generated_timestamp": 1304553600,
"group_id": 98738,
"has_incidents": false,
"id": 35436,
"organization_id": 509974,
"priority": "high",
"problem_id": 9873764,
"raw_subject": "{{dc.printer_on_fire}}",
"recipient": "support@company.com",
"requester_id": 20978392,
"satisfaction_rating": {
"comment": "Great support!",
"id": 1234,
"score": "good"
},
"sharing_agreement_ids": [
84432
],
"status": "open",
"subject": "Help, my printer is on fire!",
"submitter_id": 76872,
"tags": [
"enterprise",
"other_tag"
],
"type": "incident",
"updated_at": "2011-05-05T10:38:52Z",
"url": "https://company.zendesk.com/api/v2/tickets/35436.json",
"via": {
"channel": "web"
}
}
}