Create Ticket

Create a new ticket.

External Documentation

To learn more, visit the Zoho Desk documentation.

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Basic Parameters

Parameter	Description
Contact	The contact details to create when the contact does not already exist. Either lastName or email must be present in the JSON object. For more information, see Zoho Contacts documentation.
Contact ID	The ID of the contact who raised the ticket.
Contact Type	Select how to specify the contact for the ticket.
Department ID	The ID of the department to associate with the ticket. Can be obtained from the List Departments action.
Description	The description of the ticket.
Email	The email address of the contact who raised the ticket.
Priority	The priority of the ticket. To use a custom priority value not listed below, provide the value via the Additional Parameters field.
Subject	The subject of the ticket.

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Advanced Parameters

Parameter	Description
Additional Parameters	A JSON object for additional body parameters. Values specified in this parameter will override equivalent parameters. For example: { “first_key”: 12345, “second_key”: “some_value” } The object must follow the vendor’s structure as defined in the API documentation.
Assignee ID	The ID of the agent to assign the ticket to.
Classification	The classification of the ticket. System-defined values include Problem, Request, and Question. Custom values are also supported.
Due Date	The date and time by which the ticket is due to be resolved.
Product ID	The ID of the product associated with the ticket.
Status	The status of the ticket. System-defined values include Open, On Hold, and Closed. Custom values are also supported.
Uploads	A comma-separated list of upload IDs to attach to the ticket. For more information, see Zoho Uploads documentation.

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Example Output

{
	"entitySkills": [
		"18921000000379001",
		"18921000000364001",
		"18921000000379055",
		"18921000000379031"
	],
	"modifiedTime": "2016-06-21T12:50:04.000Z",
	"ticketNumber": "773",
	"subCategory": "Sub General",
	"statusType": "Open",
	"subject": "Real Time analysis Requirement",
	"dueDate": "2016-06-21T18:50:04.573Z",
	"departmentId": "1892000000006907",
	"channel": "Email",
	"onholdTime": null,
	"description": "Hai This is description",
	"language": "English",
	"source": {
		"appName": null,
		"extId": null,
		"type": "SYSTEM",
		"permalink": null,
		"uuid": null,
		"appPhotoURL": null
	},
	"resolution": null,
	"sharedDepartments": [],
	"closedTime": null,
	"sharedCount": "0",
	"approvalCount": "0",
	"timeEntryCount": "0",
	"isOverDue": false,
	"channelRelatedInfo": null,
	"isDeleted": "false",
	"isTrashed": false,
	"createdTime": "2016-06-21T12:50:04.000Z",
	"id": "1892000001054003",
	"email": "[e-mail]",
	"layoutDetails": {
		"id": "5000000013466",
		"layoutName": "Default Ticket Layout"
	},
	"channelCode": null,
	"customerResponseTime": "2013-11-04T11:21:07.912Z",
	"cf": {
		"cf_permanentaddress": null,
		"cf_dateofpurchase": null,
		"cf_phone": null,
		"cf_numberofitems": null,
		"cf_url": null,
		"cf_secondaryemail": null,
		"cf_severitypercentage": "0.0",
		"cf_modelname": "F3 2017"
	},
	"productId": null,
	"contactId": "1892000000042032",
	"threadCount": "1",
	"priority": "High",
	"classification": null,
	"assigneeId": "1892000000056007",
	"commentCount": "0",
	"taskCount": "0",
	"phone": "1 888 900 9646",
	"webUrl": "https://desk.zoho.com/support/zylker/ShowHomePage.do#Cases/dv/d126330fb061247d9ebddaeb9d93ba74750b0284bc703b38",
	"attachmentCount": "0",
	"isEscalated": false,
	"isSpam": false,
	"category": "general",
	"status": "Open"
}