External DocumentationTo learn more, visit the Zoho Desk documentation.
Parameters
| Parameter | Description |
|---|---|
| Attachment IDs | A comma-separated list of attachment IDs to associate with the comment. For more information, see Zoho Uploads documentation. |
| Content | The content of the comment. Notes: * To mention an agent, use the format zsu[@user:{zuid}]zsu.* To mention a team, use the format zsu[@team:{teamId}_{teamName}]zsu. |
| Is Public | When selected, the comment is public. Otherwise, it is a private comment. |
| Ticket ID | The ID of the ticket. Can be obtained from the List Tickets action. |
Example Output
{
"modifiedTime": null,
"attachments": [
{
"size": "12734",
"name": "Attachment.png",
"id": "4000000008892",
"href": "https://desk.zoho.com/api/v1/tickets/4000000528005/comments/4000000529001/attachments/4000000008892/content"
}
],
"commentedTime": "2017-01-24T14:06:58.193Z",
"isPublic": true,
"id": "4000000529001",
"contentType": "html",
"content": "zsu[@user:11550965]zsu Please fix this ASAP",
"commenterId": "4000000008692",
"commenter": {
"firstName": "Jade",
"lastName": "Tywin",
"photoURL": "https://desk.zoho.com/api/v1/agents/4000000008692/photo?orgId=292828",
"name": "Jade Tywin",
"roleName": "LightAgent",
"type": "AGENT",
"email": "jade12tywin@zylker.com"
}
}