External DocumentationTo learn more, visit the Zoho Desk documentation.
Parameters
| Parameter | Description |
|---|---|
| Include | Select additional related data to include in the response. |
| Ticket ID | The ID of the ticket. Can be obtained from the List Tickets action. |
Example Output
{
"modifiedTime": "2016-06-21T13:16:14.000Z",
"subCategory": "Sub General",
"statusType": "Open",
"subject": "Hi. There is a sudden delay in the processing of the orders. Check this with high priority",
"dueDate": "2016-06-21T16:16:16.000Z",
"departmentId": "1892000000006907",
"channel": "FORUMS",
"onholdTime": null,
"language": "English",
"source": {
"appName": null,
"extId": null,
"type": "SYSTEM",
"permalink": null,
"uuid": null,
"appPhotoURL": null
},
"resolution": null,
"sharedDepartments": [
{
"name": "Sample Department Name",
"id": "1892000000006909",
"type": "READ_WRITE"
},
{
"name": "Sample Department Name",
"id": "1892000000006911",
"type": "READ_ONLY"
}
],
"closedTime": null,
"sharedCount": "3",
"approvalCount": "1",
"isOverDue": false,
"isTrashed": false,
"contact": {
"lastName": "Carol",
"firstName": "Lucas",
"phone": "1 888 900 9646",
"mobile": "8838486174",
"id": "1892000000042032",
"isSpam": false,
"type": null,
"email": "carol@zylker.com",
"account": {
"website": "www.desk.com",
"accountName": "desk Account",
"id": "1892000000975382"
}
},
"createdTime": "2013-11-04T11:21:07.000Z",
"id": "1892000000042034",
"customerResponseTime": "2013-11-04T11:21:07.912Z",
"productId": null,
"contactId": "1892000000042032",
"threadCount": "121",
"secondaryContacts": [
"1892000000042038",
"1892000000042042",
"1892000000042056"
],
"priority": "High",
"classification": null,
"commentCount": "1",
"taskCount": "1",
"phone": "1 888 900 9646",
"webUrl": "https://desk.zoho.com/support/zylker/ShowHomePage.do#Cases/dv/d126330fb061247d9ebddaeb9d93ba74750b0284bc703b38",
"isSpam": false,
"assignee": {
"firstName": "dasca",
"lastName": "vins",
"photoURL": "https://desk.zoho.com/api/v1/agents/1892000000056007/photo?orgId=298902",
"id": "1892000000056007",
"email": "jack@zylker.com"
},
"status": "Open",
"entitySkills": [
"18921000000379001",
"18921000000364001",
"18921000000379055",
"18921000000379031"
],
"ticketNumber": "101",
"isRead": false,
"description": "Hi. There is a sudden delay in the processing of the orders. Check this with high priority",
"timeEntryCount": "3",
"channelRelatedInfo": {
"topicId": "1892000000056253",
"isTopicDeleted": false,
"forumStatus": "ANALYSING",
"sourceLink": "https://desk.zoho.com/support/zylker/ShowHomePage.do#Community/singlepost/problem-topic-forum-ticket-18-5-2018",
"topicType": "PROBLEM"
},
"isDeleted": "false",
"department": {
"name": "dasdasdasd",
"id": "1892000000006907"
},
"followerCount": "5",
"email": "carol@zylker.com",
"layoutDetails": {
"id": "5000000013466",
"layoutName": "Default Ticket Layout"
},
"channelCode": null,
"product": null,
"cf": {
"cf_permanentaddress": null,
"cf_dateofpurchase": null,
"cf_phone": null,
"cf_numberofitems": null,
"cf_url": null,
"cf_secondaryemail": null,
"cf_severitypercentage": "0.0",
"cf_modelname": "F3 2017"
},
"isFollowing": "true",
"team": {
"name": "kjsdfjks",
"id": "8920000000069071",
"logoUrl": "https://desk.zoho.com/api/v1/teams/8920000000069071/logo?orgId=11278831"
},
"assigneeId": "1892000000056007",
"teamId": "8920000000069071",
"contractId": null,
"tagCount": "2",
"attachmentCount": "1",
"isEscalated": false,
"category": "general"
}