Add Note To Ticket

Add a note or a status change to a ticket.

External Documentation

To learn more, visit the Halo ITSM documentation.

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Basic Parameters

Parameter	Description
Note	The plain-text note to add to the ticket.
Ticket ID	The ID of the ticket. Can be obtained from the List Tickets action.

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Advanced Parameters

Parameter	Description
Hidden From User	Select to hide this note from the end user.
New Status	The ID of the new ticket status to set. Can be obtained from the List Statuses action.
Note Html	The HTML-formatted note to add to the ticket.
Outcome ID	The ID of the outcome of the action. Can be obtained from the List Outcomes action.
Private Note	The text to add to the ticket as a private note.
Send Email	Select to notify the ticket’s end user by email.