Update Ticket

Update an existing ticket in Halo ITSM.

External Documentation

To learn more, visit the Halo ITSM documentation.

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Basic Parameters

Parameter	Description
Details	The details of the ticket.
ID	The ID of the ticket to update.
Status ID	The ID of the ticket status. Can be obtained from the List Statuses action.
Summary	The summary of the ticket.
Ticket Type ID	The ID of the ticket type. Can be obtained from the List Ticket Types action.

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Advanced Parameters

Parameter	Description
Agent ID	The ID of the agent to assign the ticket to. Can be obtained from the List Agents action.
Custom Fields	The custom fields to set on the ticket, as a JSON array. Field definitions can be obtained from the List Custom Fields action. For example: [ { “id”: 123, “value”: “example” } ]
Deadline Date	The deadline date and time of the ticket.
Dont Do Rules	Select to skip Halo’s business rules when saving the ticket.
Parent ID	The ID of the parent ticket. Can be obtained from the List Tickets action.
Priority ID	The ID of the ticket’s priority.
Team ID	The ID of the team to assign the ticket to. Can be obtained from the List Teams action.