External DocumentationTo learn more, visit the Halo ITSM documentation.
Basic Parameters
| Parameter | Description |
|---|---|
| Can Edit Only | Select to return only the teams the connected agent has permission to edit. |
| Department ID | The ID of the department to filter teams by. |
| Include Disabled Teams | Select to include disabled teams in the response. |
| Include Enabled Teams | Select to include enabled teams in the response. |
| Include Managers | Select to include each team’s managers in the response. |
| Team IDs | A comma-separated list of team IDs to filter results by. |
Advanced Parameters
| Parameter | Description |
|---|---|
| Chat Only | Select to return only the teams enabled for live chat. |
| Domain | Select the area to count tickets in. |
| Include Agents For Teams | A comma-separated list of team names whose agents are included in the response. |
| Is Tree | Select to return the teams as a tree structure. |
| Member Only | Select to return only the teams the connected agent is a member of. |
| My Departments | Select to return only the teams in the connected agent’s departments. |
| My Teams Only | Select to return only the teams the connected agent is a member of. |
| Order By Sequence | Select to order the results by sequence number. |
| Outcome ID | The ID of the outcome to filter teams by. Can be obtained from the List Outcomes action. |
| Show All | Select to return all teams, overriding team permissions. Note: Requires an admin agent. |
| Show Counts | Select to include the number of tickets for each team in the response. |
| Ticket Area ID | The ID of the ticket area to count tickets in. |
| Type | Select the area to filter teams by. |
| View ID | The ID of the ticket view to count tickets in. |
Example Output
[
{
"id": 0,
"name": "string",
"forrequests": true,
"foropps": true,
"forprojects": true,
"ticket_count": 0,
"agents": [
{}
]
}
]