Request Approval

Request an approval on a ticket.

External Documentation

To learn more, visit the Halo ITSM documentation.

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Basic Parameters

Parameter	Description
Agent ID	The ID of the agent who should approve the request. Can be obtained from the List Agents action. Note: Either Email Address, Agent ID, or User ID is required.
Email Address	The email address of the approver, when the approver is not a Halo agent or end user. Note: Either Email Address, Agent ID, or User ID is required.
Seq	The sequence number of this approval step.
Ticket ID	The ID of the ticket. Can be obtained from the List Tickets action.
User ID	The ID of the end user who should approve the request. Note: Either Email Address, Agent ID, or User ID is required.

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Advanced Parameters

Parameter	Description
Approval Process ID	The ID of the approval process to use.
Step ID	The ID of the approval step.
Step Name	The name of the approval step.