Create Issue

Create a new issue.

Important Notes:

• Maximum 10 requests per minute are allowed.
• Must specify Requester Email if Account ID is not specified.

For more information about the required permissions refer to Access Control.

External Documentation

To learn more, visit the Pylon documentation.

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Basic Parameters

Parameter	Description
Account ID	The account ID that the issue belongs to. Can be obtained using List Accounts action.
Assignee ID	The user ID the issue should be assigned to. Can be obtained using List Users action.
Body HTML	The content of the issue in HTML format.
Priority	The priority of the issue.
Requester Email	The email of the user who created the issue.
Requester ID	The ID of the user who created the issue. Can be obtained using List Contacts action. Note: The requester must be associated with the given account.
Requester Name	The full name of the user that this issue is on behalf of.
Team ID	The ID of the team the issue should be assigned to. Can be obtained using List Teams action.
Title	The title of the issue.

​

Advanced Parameters

Parameter	Description
Additional Parameters	A JSON object for additional body parameters. Values specified in this parameter will override equivalent parameters. For example: { “first_key”: 12345, “second_key”: “some_value” } The object must follow the vendor’s structure as defined in the API documentation.
Attachment Urls	A comma-separated list of URLs to attach to the issue.
Created At	The creation date and time of the issue. If not specified, the current time will be used.
Tags	A comma-separated list of tags to assign to the issue.

​

Example Output

{
	"data": {
		"account": {
			"id": "text"
		},
		"assignee": {
			"email": "text",
			"id": "text"
		},
		"attachment_urls": [
			"text"
		],
		"author_unverified": true,
		"body_html": "text",
		"business_hours_first_response_seconds": 1,
		"business_hours_resolution_seconds": 1,
		"chat_widget_info": {
			"page_url": "text"
		},
		"created_at": "text",
		"csat_responses": [
			{
				"comment": "text",
				"score": 1
			}
		],
		"custom_fields": {
			"ANY_ADDITIONAL_PROPERTY": {
				"slug": "text",
				"value": "text",
				"values": [
					"text"
				]
			}
		},
		"customer_portal_visible": true,
		"external_issues": [
			{
				"external_id": "text",
				"link": "text",
				"source": "text"
			}
		],
		"first_response_seconds": 1,
		"first_response_time": "text",
		"id": "text",
		"latest_message_time": "text",
		"link": "text",
		"number": 1,
		"number_of_touches": 1,
		"requester": {
			"email": "text",
			"id": "text"
		},
		"resolution_seconds": 1,
		"resolution_time": "text",
		"slack": {
			"channel_id": "text",
			"message_ts": "text",
			"workspace_id": "text"
		},
		"snoozed_until_time": "text",
		"source": "slack",
		"state": "text",
		"tags": [
			"text"
		],
		"team": {
			"id": "text"
		},
		"title": "text",
		"type": "Conversation"
	},
	"request_id": "text"
}