20 requests per minute are allowed.
For more information about the required permissions refer to Access Control.
External DocumentationTo learn more, visit the Pylon documentation.
Basic Parameters
| Parameter | Description |
|---|---|
| Account ID | The account ID that the issue belongs to. Can be obtained using List Accounts action.Note: Supported only for issues with Manual, Form, or Email sources. |
| Assignee ID | The ID of the user that is assigned to the issue. Can be obtained using List Users action. |
| Issue Identifier | The ID or number of the issue to update. Can be obtained using List Issues action. |
| Requester ID | The ID of the requester that this issue is on behalf of. Can be obtained using List Contacts action. |
| State | The state to move the issue to. |
| Team ID | The ID of the team to update. Can be obtained using List Teams action. |
| Title | The title of the issue to update. |
Advanced Parameters
| Parameter | Description |
|---|---|
| Customer Portal Visible | Select to make the issue visible in the customer portal. |
| Tags | A comma-separated list of tags to update. |
Example Output
{
"data": {
"account": {
"id": "text"
},
"assignee": {
"email": "text",
"id": "text"
},
"attachment_urls": [
"text"
],
"author_unverified": true,
"body_html": "text",
"business_hours_first_response_seconds": 1,
"business_hours_resolution_seconds": 1,
"chat_widget_info": {
"page_url": "text"
},
"created_at": "text",
"csat_responses": [
{
"comment": "text",
"score": 1
}
],
"custom_fields": {
"ANY_ADDITIONAL_PROPERTY": {
"slug": "text",
"value": "text",
"values": [
"text"
]
}
},
"customer_portal_visible": true,
"external_issues": [
{
"external_id": "text",
"link": "text",
"source": "text"
}
],
"first_response_seconds": 1,
"first_response_time": "text",
"id": "text",
"latest_message_time": "text",
"link": "text",
"number": 1,
"number_of_touches": 1,
"requester": {
"email": "text",
"id": "text"
},
"resolution_seconds": 1,
"resolution_time": "text",
"slack": {
"channel_id": "text",
"message_ts": "text",
"workspace_id": "text"
},
"snoozed_until_time": "text",
"source": "slack",
"state": "text",
"tags": [
"text"
],
"team": {
"id": "text"
},
"title": "text",
"type": "Conversation"
},
"request_id": "text"
}