Snooze Issue

Set a snooze period for an issue.

Note: Maximum 20 requests per minute are allowed.

For more information about the required permissions refer to Access Control.

External Documentation

To learn more, visit the Pylon documentation.

Parameters

Parameter	Description
Issue Identifier	The ID or number of the issue being snoozed. Can be obtained using List Issues action.
Snooze Until	The date and time to snooze the issue until.

Example Output

{
	"data": {
		"account": {
			"id": "text"
		},
		"assignee": {
			"email": "text",
			"id": "text"
		},
		"attachment_urls": [
			"text"
		],
		"author_unverified": true,
		"body_html": "text",
		"business_hours_first_response_seconds": 1,
		"business_hours_resolution_seconds": 1,
		"chat_widget_info": {
			"page_url": "text"
		},
		"created_at": "text",
		"csat_responses": [
			{
				"comment": "text",
				"score": 1
			}
		],
		"custom_fields": {
			"ANY_ADDITIONAL_PROPERTY": {
				"slug": "text",
				"value": "text",
				"values": [
					"text"
				]
			}
		},
		"customer_portal_visible": true,
		"external_issues": [
			{
				"external_id": "text",
				"link": "text",
				"source": "text"
			}
		],
		"first_response_seconds": 1,
		"first_response_time": "text",
		"id": "text",
		"latest_message_time": "text",
		"link": "text",
		"number": 1,
		"number_of_touches": 1,
		"requester": {
			"email": "text",
			"id": "text"
		},
		"resolution_seconds": 1,
		"resolution_time": "text",
		"slack": {
			"channel_id": "text",
			"message_ts": "text",
			"workspace_id": "text"
		},
		"snoozed_until_time": "text",
		"source": "slack",
		"state": "text",
		"tags": [
			"text"
		],
		"team": {
			"id": "text"
		},
		"title": "text",
		"type": "Conversation"
	},
	"request_id": "text"
}

Workflow Library Example

Snooze Issue with Pylon and Send Results Via Email

Preview this Workflow on desktop