List Issues

Retrieve a list of issues within a specified time range.

Note: Maximum 10 requests per minute are allowed.

For more information about the required permissions refer to Access Control.

External Documentation

To learn more, visit the Pylon documentation.

Parameters

Parameter	Description
End Time	The end of the time range to return issues. Note: The time range between Start Time and End Time must be 30 days or less.
Start Time	The beginning of the time range to return issues from. Note: The time range between Start Time and End Time must be 30 days or less.

Example Output

{
	"data": [
		{
			"account": {
				"id": "text"
			},
			"assignee": {
				"email": "text",
				"id": "text"
			},
			"attachment_urls": [
				"text"
			],
			"author_unverified": true,
			"body_html": "text",
			"business_hours_first_response_seconds": 1,
			"business_hours_resolution_seconds": 1,
			"chat_widget_info": {
				"page_url": "text"
			},
			"created_at": "text",
			"csat_responses": [
				{
					"comment": "text",
					"score": 1
				}
			],
			"custom_fields": {
				"ANY_ADDITIONAL_PROPERTY": {
					"slug": "text",
					"value": "text",
					"values": [
						"text"
					]
				}
			},
			"customer_portal_visible": true,
			"external_issues": [
				{
					"external_id": "text",
					"link": "text",
					"source": "text"
				}
			],
			"first_response_seconds": 1,
			"first_response_time": "text",
			"id": "text",
			"latest_message_time": "text",
			"link": "text",
			"number": 1,
			"number_of_touches": 1,
			"requester": {
				"email": "text",
				"id": "text"
			},
			"resolution_seconds": 1,
			"resolution_time": "text",
			"slack": {
				"channel_id": "text",
				"message_ts": "text",
				"workspace_id": "text"
			},
			"snoozed_until_time": "text",
			"source": "slack",
			"state": "text",
			"tags": [
				"text"
			],
			"team": {
				"id": "text"
			},
			"title": "text",
			"type": "Conversation"
		}
	],
	"request_id": "text"
}

Workflow Library Example

List Issues with Pylon and Send Results Via Email

Preview this Workflow on desktop