List Issues

Retrieve a list of issues within a specified time range.

Note: Maximum 10 requests per minute are allowed.

For more information about the required permissions refer to Access Control.

External Documentation

To learn more, visit the Pylon documentation.

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Parameters

Parameter	Description
End Time	The end of the time range to return issues. Note: The time range between Start Time and End Time must be 30 days or less.
Start Time	The beginning of the time range to return issues from. Note: The time range between Start Time and End Time must be 30 days or less.

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Example Output

{
	"data": [
		{
			"account": {
				"id": "text"
			},
			"assignee": {
				"email": "text",
				"id": "text"
			},
			"attachment_urls": [
				"text"
			],
			"author_unverified": true,
			"body_html": "text",
			"business_hours_first_response_seconds": 1,
			"business_hours_resolution_seconds": 1,
			"chat_widget_info": {
				"page_url": "text"
			},
			"created_at": "text",
			"csat_responses": [
				{
					"comment": "text",
					"score": 1
				}
			],
			"custom_fields": {
				"ANY_ADDITIONAL_PROPERTY": {
					"slug": "text",
					"value": "text",
					"values": [
						"text"
					]
				}
			},
			"customer_portal_visible": true,
			"external_issues": [
				{
					"external_id": "text",
					"link": "text",
					"source": "text"
				}
			],
			"first_response_seconds": 1,
			"first_response_time": "text",
			"id": "text",
			"latest_message_time": "text",
			"link": "text",
			"number": 1,
			"number_of_touches": 1,
			"requester": {
				"email": "text",
				"id": "text"
			},
			"resolution_seconds": 1,
			"resolution_time": "text",
			"slack": {
				"channel_id": "text",
				"message_ts": "text",
				"workspace_id": "text"
			},
			"snoozed_until_time": "text",
			"source": "slack",
			"state": "text",
			"tags": [
				"text"
			],
			"team": {
				"id": "text"
			},
			"title": "text",
			"type": "Conversation"
		}
	],
	"request_id": "text"
}